Patient Billing & Support
Patient Billing Operations & Support Helpdesk
Enhance patient satisfaction and collect patient balances quickly. We manage statement printing, inbound billing inquiries, patient payment plans, and online payment systems.
Service Overview
Patient balance collection requires a delicate, highly professional touch. Avera Technologies handles all patient-facing billing processes. Once insurance payments are posted, we generate and mail clear, easy-to-understand statements detailing insurance adjustments and copay responsibilities. Our call center agents answer inbound patient calls, explain charges, resolve statement disputes, set up approved payment plans, and guide patients through online payment portals.
Key Patient Support Features
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Statement Printing & Mailing
Designing clean patient statements and executing recurring electronic or paper mailings.
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Inbound Billing Helpdesk
Friendly, HIPAA-compliant patient support agents answering billing questions and coordinating payments.
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Payment Plan Management
Setting up recurring monthly budget payment programs within guidelines approved by your practice.
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Online Portal Guidance
Assisting patients in setting up online accounts and securely processing credit cards via web payment portals.