FAQ
// Frequently Asked Questions
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Ans: Avera Technologies specializes in end-to-end Healthcare Revenue Cycle Management (RCM). Our services include medical billing, certified medical coding, real-time insurance verification, prior authorization management, denial management & appeals, accounts receivable recovery, and financial process audits.
Ans: We serve hospitals, physician groups, private practices, outpatient clinics, and other healthcare providers. We handle the complex backend administrative tasks so providers can focus entirely on patient care.
Ans: By deploying certified coders, utilizing advanced RCM software, ensuring high clean claim rates (typically over 98%), and aggressively following up on older claims, we accelerate your cash flow, minimize payer denials, and identify and resolve areas of revenue leakage.
Ans: Our dedicated Denial Management team analyzes all claim rejections and denials immediately. We correct any clerical or coding errors, prepare and submit robust appeals, and follow up with payers to secure maximum reimbursement. We also identify root causes to prevent future denials.
Ans: Yes, absolutely. We strictly adhere to HIPAA regulations and industry standards. All patient health information (PHI) is secured using advanced encryption, secure servers, and strict internal compliance protocols to guarantee complete data privacy.
Ans: We are software-agnostic and work with all major Electronic Health Record (EHR) and Practice Management (PM) systems, including Epic, Cerner, eClinicalWorks, Athenahealth, Allscripts, AdvancedMD, and many others.
Ans: We perform real-time verification of patient insurance eligibility and benefits before services are rendered. This includes verifying coverage details, copays, deductibles, and securing necessary prior authorizations, which significantly reduces front-end denials.
Ans: You can contact us via our website contact form, email us at info@averatechnologies.net, or send us a WhatsApp message. We will set up an initial consultation, review your current billing workflows, and provide a customized proposal.